Questions

You’ll hear a soft hum when the chest moves. It’s a small motor inside. The lullabies and white noise have 3 volume levels, and you can switch the sound off and keep only the breathing and the glow.

About 5 minutes, then it switches itself off. The breathing and the glow stay on until you switch them off.

Yes, the plush. A grown-up takes the breathing module out of the pocket in the back first, then the plush gets a gentle hand-wash and air-dries.

No. Our pals are for kids 3 and up, and for grown-ups. Under 12 months: near the crib, never inside it.

It’s a plush, not a treatment, and we won’t tell you it fixes anything. People call these anxiety koalas or relief koalas. It’s just easier to slow down with something breathing next to you.

3 AAA batteries are in the box, so it breathes the night it arrives. Spares come in a 12-pack in the cart.

We pack it in 1-2 business days. US delivery takes 7 to 15 business days after that, tracked, and you see the dates before you pay. Shipping is free over €79. Order by Nov 30 for Christmas delivery in the US.

30 nights from delivery. Send it back in its original condition and we refund you. Return shipping is on you, and we say so here instead of in small print. If it arrives broken, a photo is enough and we send a new one.

Yes. Any 2 pals are $10 off, any 3 are $30 off: Kip, Ollie, Bea and Pip, any colors. The discount shows in the cart.

Yes. Switch on Gift box + note in the cart and write the note there; it’s free with 2 or more pals. Switch on “Hide prices on the packing slip” and the paper in the box shows no prices.

If the breathing module stops in the first year, send us a photo or a short video at hello@hushpals.com. We ship a new one. You don’t need to send the old one back.